Roles & Responsibilities
* Provide Technical Assistance for airlines/operators/MRO's for Wheels & Brakes. * Take the lead on all Wheel/Brake technical queries for the South Asia region as they are received into the Customer Support Center through ConeCT database. * Ensure responses follow-up/traceability and performance with Velizy based PSE team, as needed. * Interface across applicable Airlines/MRO repair shops and/or affiliated engineering departments, on behalf of PSE team, as appropriate. * Support the regional CSM on MOP's, reports and any other special requirements as deemed necessary. * Support regional CSMs (Customer Support Managers) with KPI's, reports and any other requirements as required. * Support Commercial team customer queries - ie parts search, interchangeability. * Identity with CSC and commercial support teams key dissatisfaction drivers (vs competition) that require support. * Provide key regional interface with W&B Repair facilities to develop in-service technical database for PSE. * Develop and monitor unscheduled removal database for PSE with major Airlines/MRO. * Work closely with PSE team to maintain accurate and timely support communication around complex technical issues. * Help PSM/PSE to support any action to contribute to "OTD" performance with the Airlines/MRO, in case of shortage.
Job Requirements
* Minimum Degree in Engineering or Aerospace related disciplines. * Minimum 5 years of aerospace and aircraft related experience. * Speaking proficiency in French would be advantageous.
Special Qualifications, Knowledge & Skills
* Proficiency in Microsoft Office (Word, Excel, Powerpoint), PowerBI, ConECT, Technical publication documents. * Effective communication skills including both verbal, written and presentation. * Capability of initiating action to solve Day to Day issues without constant direction. * Able to work in a team to achieve Team KPI in a high fast pace environment * Detailed & meticulous